Where do you ship?

We ship to Canada from our warehouse in Vancouver, BC, Canada.

How much is shipping?

$15. That's right $15 for items under $49. Over $49, it’s free.

When will I get my stuff?

Soon! You will receive a shipping confirmation email once we process your order. In it, there is a tracking number and a link to the corresponding shipping company’s website.

Do you ship express?

Currently, we are only able to offer Standard shipping rates and times.

What methods of shipping do you offer?

We ship via Canada Post within Canada.

My package was damaged during shipping

Contact us immediately, and we’ll be in touch with the form for you to fill out. Once we gather the information, we can either replace the part, fix it, etc. Initial contact must be made within 48 hours of delivery.

Can you ship it to my local bike shop?

If you’d like your parts delivered to a bike shop, we recommend you simply order the part through them. Prices should be the same either way, and if you order through your local shop, you get the service and warranty through them. We know them, they’re nice people.

How to Return or Exchange Online Orders

Exchanges

Due to the high demand of our products, the fastest way to ensure you can exchange an online order for the product you would like is to please go ahead and purchase that new product immediately from the website. Following that please fill out the return request form and following instructions from our Customer Service team, send the product back for a refund. Please note we do not refund shipping charges and all products must be returned with original packaging in unused condition. You’ll need to cover the return shipping cost, but we promise to make the rest of the process as smooth as riding your favorite trail.

Returns

Within 30 days of purchase online Race Face will accept returns of all returned with original packaging in unused condition. To initiate the return please fill out the return authorization form below and await contact by email from our Customer Service Team. Please note shipping charges will not be refunded.

Holiday Return Policy

Orders placed between November 15, 2024 and December 31st, 2024 may be returned for refund by February 1st, 2025. Note all other terms of returns are required. Products must be in original packaging in unused condition.

Please pack and seal your return securely using a tracked and insured carrier service and send to:

Race Face Performance Products 
8333 Eastlake Dr #114,
Burnaby, BC V5A 4W2

Please write your RA number provided by our service team on the outside of the box for quicker refunds.